Your privacy is more than a legal obligation to ez69 – it is a moral responsibility we take seriously. Learn how we manage your information.
All data transmitted between your device and ez69's servers is protected with industry-grade SSL encryption. Your information cannot be intercepted by third parties.
Ez69 members' personal data is stored on servers protected by multi-layer firewalls and strict access controls. Only authorised personnel may access your data.
Ez69 does not sell, rent, or share your personal data with third-party advertisers for marketing purposes without your explicit consent. Your data belongs to you.
The ez69 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully respected.
You have the right to access, correct, or delete your personal data. You may also withdraw marketing consent at any time through your ez69 account settings.
Ez69 uses cookies to enhance the user experience. You have the option to manage your cookie settings. We do not use cookies to track you across other websites.
Assessment based on the industry data security standards upheld at ez69
ez69 only collects data that is necessary for platform operations and legal compliance.
Ez69 ("we", "our platform", or "ez69.click") takes the privacy and personal data protection of its members very seriously. This Privacy Policy ("Policy") describes how we collect, use, store, protect, and occasionally disclose your personal information when you use the ez69 platform.
This Policy applies to all users of the ez69 platform, including website visitors, registered members, and any individual who interacts with our services through any channel, including the website, mobile app, live chat, or email.
Ez69 operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection standards. By using the ez69 platform, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions about how ez69 handles your personal data, please contact our Data Protection Officer by email at privacy@ez69.click or through our customer support.
Ez69 only collects personal data that is strictly necessary for legitimate purposes related to the operation of our platform. Below are the categories of data we collect and the reasons for doing so:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Identity verification, legal compliance (KYC/AML) |
| Contact Information | Malaysian phone number, email address, residential address | Account communications, customer support, notifications |
| Financial Information | E-wallet account numbers (TnG, GrabPay, DuitNow), bank account numbers | Processing deposits and withdrawals in MYR |
| Technical Data | IP address, browser type, operating system, device information | Security, fraud detection, platform optimisation |
| Activity Data | Betting history, account logins, gaming activity, transaction logs | Account management, regulatory compliance, responsible gaming |
| Communication Data | Live chat conversation logs, support ticket history, feedback | Complaint resolution, customer service improvement |
Automatically Collected Data: When you browse the ez69 platform, our systems automatically collect certain technical information such as your IP address, browser type and version, pages visited, time and duration of visits, and device information. This data is used solely for security purposes, fraud detection, and improving the user experience.
Ez69 never collects sensitive data such as health information, political views, or religious beliefs. We only collect what is necessary to operate our services safely and in compliance with Malaysian law.
Ez69 uses collected personal data solely for legitimate and transparent purposes. The following are the primary uses of your data:
Ez69 does not sell your personal data to any party. However, there are limited situations where we may need to share your data with trusted third parties for legitimate purposes:
| Third Parties | Data Shared | Reason for Sharing |
|---|---|---|
| Malaysian Payment Processors (TnG, GrabPay, DuitNow, FPX) | Transaction details, account identifiers | Processing deposits and withdrawals in MYR |
| Identity Verification Service Providers | Name, ID number, date of birth | Mandatory KYC/AML compliance |
| Third-Party Game Providers | Player ID, balance (no full personal details) | Operating live casino, slots, and sports games |
| Malaysian Legal Authorities | Data required by law | Complying with court orders or regulatory authority directives |
| Cloud Infrastructure Provider (certified) | Encrypted data only | Secure data storage and processing |
All third parties we work with are required to comply with data protection standards equal to or higher than ez69's own policy. ez69 will never share your data with third-party marketing companies without your explicit consent.
Ez69 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
256-bit SSL/TLS encryption for all data communications between your browser and ez69 servers. No sensitive data is transmitted without encryption.
The ez69 server infrastructure is protected by multi-layered firewalls that monitor and filter all incoming and outgoing traffic in real time.
Internal access to member data is restricted to authorised personnel only, with a full audit trail maintained for every access.
An automated security monitoring system operates 24 hours a day to detect any unusual activity or intrusion attempts.
While ez69 takes all reasonable steps to protect your data, no security system can guarantee 100% protection at all times. You also play an important role in your account's security by using a strong password and keeping it confidential.
In the event of a data breach affecting your personal information, ez69 is committed to notifying you within a reasonable timeframe and taking immediate action to contain the damage, in accordance with Malaysia's PDPA requirements.
Ez69 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with ez69's internal data disposal procedures.
As an ez69 player subject to Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
You may request the correction of any inaccurate or incomplete personal data in your ez69 account.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may withdraw your marketing consent at any time through your account settings or by contacting ez69 support.
You may object to the processing of your personal data for specific purposes, subject to applicable legal requirements.
If you are not satisfied with ez69's response, you have the right to lodge a complaint with the relevant Malaysian authorities.
To exercise any of the rights above, please contact the ez69 Data Protection Officer by email at privacy@ez69.click. We will respond to your request within 21 working days.
Ez69 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and your gaming experience on ez69.
Ez69 does not use cookies to track your activity on other websites or for third-party advertising purposes.
Ez69 is a platform strictly intended for individuals aged 18 years and above. We do not knowingly collect, use, or store any personal data from children or minors.
If we discover that we have collected personal data from anyone under the age of 18, we will immediately take steps to delete that data and close the relevant account.
Parents or guardians who have reason to believe their child has registered on ez69 or provided us with personal data, please contact us immediately at privacy@ez69.click. We will handle this with the utmost priority.
We encourage parents and guardians to use parental control software on all devices shared with children, and to educate them about internet safety and online privacy.
Ez69 may update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.
When we make material changes to this Privacy Policy, we will:
Continued use of the ez69 platform after changes are published will be considered acceptance of the amended policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding how ez69 handles your personal data, or if you wish to exercise any of your privacy rights, please reach out to us through the following channels:
We aim to respond to all privacy-related enquiries within 3 working days. For formal requests under the PDPA (such as data access or deletion requests), we will comply within the legally prescribed timeframe of 21 working days.
By using the ez69 platform, you confirm that you have read and understood this Privacy Policy. Effective date: January 2026. This Policy forms part of the broader ez69 Terms & Conditions.